International delivery policies & information

If your order is destined for a country outside of the US, UK, or Europe, we will be happy to obtain a freight quote for you with a carrier of our choice. This freight quote will generally be from UPS Freight Forwarding. In some cases, we can obtain a quote on smaller orders through the United States Postal Service (USPS). Both of these services offer traceable web services so that you can monitor the delivery route of your order online.

PLEASE NOTE: We can arrange for your order to be picked up from our US warehouse by your own courier (we can even provide you with estimated weights and dimensions of your order). This service is known as Ex-Works. There is no cost and no quote is needed for this service. If you require this service, please ask when placing your order.

Types of Freight Quotes We Can Obtain

When you need a freight quote, we will ask you whether you wish to have your order delivered Door to Airport (where the order is delivered to the airport nearest you and you arrange for a local courier to pick up and deliver the goods to you) or Door to Door (where we have the order delivered directly to the address you provide). PLEASE NOTE: Door to Door service is not available in all areas.

In each case, your freight quote will include the cost of delivery from our warehouse in Waco, Texas, US, to your airport or door and the customs clearance fee.

PLEASE NOTE: Your quote, whether Door to Airport or Door to Door, does not include any local duties, taxes, or other non-routine customs brokerage charges. Other shipping charges, surcharges, or value-added service charges may apply, and your final shipping charge may differ from our estimated quote based on your own order.

Obtaining a Freight Quote

Before we obtain your estimated freight quote, we will need to know:

1. The products you wish to order
2. Whether you want a Door to Airport or Door to Door quote

Once we have these details, we can ask UPS Freight Forwarding or USPS for an estimated freight quote. As soon as we have the freight quote (which can take up to 5 working days) we will provide it to you.

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