International delivery policies & information
If your order is destined for a country outside of the US, UK, or Europe,
we will be happy to obtain a freight quote for you with a carrier of our
choice. This freight quote will generally be from UPS Freight Forwarding.
In some cases, we can obtain a quote on smaller orders through the
United States Postal Service (USPS). Both of these services offer
traceable web services so that you can monitor the delivery route of
your order online.
PLEASE NOTE: We can arrange for your order to be picked up from our
US warehouse by your own courier (we can even provide you with estimated
weights and dimensions of your order). This service is known as
Ex-Works. There is no cost and no quote is
needed for this service. If you require this service, please ask
when placing your order.
Types of Freight Quotes We Can Obtain
When you need a freight quote, we will ask
you whether you wish to have your order
delivered Door to Airport
(where the order is delivered to the airport nearest you and
you arrange for a local courier to pick up
and deliver the goods to you) or Door to
Door (where we have the order delivered
directly to the address you provide).
PLEASE NOTE: Door to Door
service is not available in all areas.
In each case, your freight quote will include the cost of delivery
from our warehouse in Waco, Texas, US, to your airport or door and
the customs clearance fee.
PLEASE NOTE: Your quote, whether Door to Airport or Door to Door, does not include any local duties, taxes, or other non-routine customs brokerage charges. Other shipping charges, surcharges, or value-added service charges may apply, and your final shipping charge may differ from our estimated quote based on your own order.
Obtaining a Freight Quote
Before we obtain your estimated freight quote, we will need to know:
1. The products you wish to order
2. Whether you want a Door to Airport
or Door to Door quote
Once we have these details, we can ask UPS Freight Forwarding or
USPS for an estimated freight quote. As soon as we have the freight
quote (which can take up to 5 working days) we will provide it to you.
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