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NORTH AMERICA EUROPE
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Policies and information
Minimum orderOrders placed must total a minimum value of $50.00, £20.00 or €30.00. Minimum order on booklets and pamphlets is 50 each. Payment and pricing
Please note that because we desire to create fair and uniform pricing for our customers around the world, our prices do not reflect delivery charges. All delivery charges are invoiced separately.
HEALTH EDCO makes every effort to avoid pricing changes. However, because of potential unforeseen circumstances, all prices are subject to change. You will be notified of any changes in price before your order is filled. Non-UK orders may be subject to currency and handling surcharges from local distributors. Please call or e-mail for details. Estimated delivery chargesFor UK mainland delivery charges, see the table below. All shipments will be in free circulation within the EEC.
For all orders outside mainland UK, all delivery/shipping and handling charges may vary depending on the weight and destination of the product(s) ordered. All freight quotes we provide are estimates. Please contact us for a quotation. Click here for more information on orders outside mainland UK. Freight quotesIf your order is destined for a country outside of the US, UK, or Europe, we will be happy to obtain a freight quote for you with a carrier of our choice. This freight quote will generally be from UPS Freight Forwarding. In some cases, we can obtain a quote on smaller orders through the United States Postal Service (USPS). Both of these services offer traceable web services so that you can monitor the delivery route of your order online. PLEASE NOTE: We can arrange for your order to be picked up from our US warehouse by your own courier (we can even provide you with estimated weights and dimensions of your order). This service is known as Ex-Works. There is no cost and no quote is needed for this service. If you require this service, please ask when placing your order. Types of Freight Quotes We Can Obtain When you need a freight quote, we will ask you whether you wish to have your order delivered Door to Airport (where the order is delivered to the airport nearest you and you arrange for a local courier to pick up and deliver the goods to you) or Door to Door (where we have the order delivered directly to the address you provide). PLEASE NOTE: Door to Door service is not available in all areas. In each case, your freight quote will include the cost of delivery from our warehouse in Waco, Texas, US, to your airport or door and the customs clearance fee. PLEASE NOTE: Your quote, whether Door to Airport or Door to Door, does not include any local duties, taxes, or other non-routine customs brokerage charges. Other shipping charges, surcharges, or value-added service charges may apply, and your final shipping charge may differ from our estimated quote based on your own order. Obtaining a Freight Quote Before we obtain your estimated freight quote, we will need to know:
1. The products you wish to order Once we have these details, we can ask UPS Freight Forwarding or USPS for an estimated freight quote. As soon as we have the freight quote (which can take up to 5 working days) we will provide it to you. Delivery addressesBecause many customers have various delivery locations, it is very important that you choose the record with the correct name or department and type the shipping information as it should read on the packing slip. It is also very important for each order that:
Delivery timeDelivery time to your destination will vary due to the distance and availability of the courier’s flights and ground transportation. We use traceable courier services so you can follow their movements from our warehouse to your destination. For all orders delivered via UPS Freight Forwarding, visit www.ups.com/tracking/tracking.html and enter the tracking details we provide. For orders delivered via USPS, visit www.ups.com/tracking/tracking.html and enter the tracking details we provide. Return policyAll products, with the exception of all curriculum products, videos, DVDs, and CD-ROMs, are guaranteed for 90 days. Videos, DVDs, and CD-ROMs should be viewed for content upon receipt of order and may be returned within 60 days. If a return is necessary, please call our Customer Service Department at (+44) 0845 180 0505 or send us an e-mail. You will be given a Return Goods Authorisation (RGA) number and instructions on how to proceed with the return. Delivery charges for all returns other than shipping errors and/or damaged or defective merchandise will be the customer’s responsibility. When sending back any products, we recommend using the original delivery container as well as the same shipper that delivered the product. All packages must be fully insured. We cannot be responsible for uninsured packages. HEALTH EDCO reserves the right to deny credit for merchandise if it is returned incomplete, abused, or not in sellable condition. A 10% restocking fee may apply. If a Return Goods Authorisation number does not accompany a return to our warehouse, the return process and customer credit may be delayed. Video/DVD informationOur goal is to provide the most useful products to our European customers. All videos in this catalogue are in PAL format, and all DVDs are coded either Region 0 or Region 2. Out-of-stock itemsPlease check with a customer service representative for availability of a product or for an approximate shipping date. You may do this by phone or e-mail. Customised productsWe can modify any product in this catalogue to fit your organisation's needs or your individual needs. We can also custom design and manufacture individualised health education products to your specifications. For detailed information regarding customised products, call (+44) 0845 180 0505 or e-mail us. Personalised productsMany of our products are designed with a special area to imprint your organization’s name, logo, and message. Remind your clients that you care by having your message or logo imprinted. There may be a one-time, initial setup charge of $25 on imprinted items. There is no setup charge for exact reorders. Camera-ready artwork is preferred. We reserve the right to ship and bill 5% over or under the ordered amount on imprinted merchandise. You can expect your order to ship in 4–6 weeks after final artwork has been approved. Privacy policyHEALTH EDCO respects your privacy. We do not sell, loan, or transfer any information regarding our customers to unrelated third parties. |
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