Frequently Asked Questions
1. What are the delivery charges outside Mainland UK?
Highlands, Islands, European and Worldwide shipping are very common occurrences for Health Edco and Childbirth Graphics. Delivery costs to the rest of the world will be determined exactly to the weight and size of the items requested. Please contact customer service for a specific quotation: firstname.lastname@example.org.
For more information about placing international orders, click here.
Freight and shipping costs do not include any local taxes and/or duties that may be applicable at the border. We are unable to deliver to international PO box addresses. Please supply a full physical address.
2. What delivery service is used?
The main courier is UPS via their standard service, which will require a signature for delivery. If delivery is not possible, the order may be delivered to a UPS access point, and a card will be posted to inform you of the delivery.
|UPS Standard||Next day delivery between the hours of 8am–6pm|
|UPS Express||Next day UK Mainland guaranteed delivery before 11am|
|UPS Saver||European delivery service, usually 3–5 days delivery time|
|UPS Worldwide||International delivery service, up to 7 days delivery time|
If applicable, an alternative delivery courier may be used. Very rarely, there may be an error with an order or with the delivery. All errors must be reported within 14 days of delivery. Any damaged delivery must be reported within 48 hours, and photographic evidence will be required.
3. How do I pay for my order?
When purchasing online, you have a number of methods of payment available: We accept all MasterCard and Visa debit and credit cards for online payment or the use of a purchase order. Purchase orders (see below) may be used by schools, local authority/government, NHS, prisons, and large charity organisations. Additionally, payment can be made via cheque or bank transfer.
Please post cheques to: Health Edco & Childbirth Graphics, WRS Group, Unit One Maritime Street, Fleetwood, Lancashire, FY7 7PB.
Please contact the office for BACS details.
Customers outside the UK must prepay. No stock will be reserved until payment is made.
Health Edco and Childbirth Graphics have been official suppliers to the NHS, large governmental organisations, education authorities, policing and prison establishments and large charity organisations for more than 30 years.
Please email your purchase order to email@example.com with your sales order reference number.
All credit accounts are subject to acceptance from the accounting department. Payment terms are within 30 days of delivery. We reserve the right to require prepayment. Supplier details on headed paper are available upon request. If you have any questions, please do not hesitate to contact us.
If you are unable to supply an official purchase order, we can issue a pro-forma invoice that can be prepaid prior to the order being dispatched. Please email or phone the office to request a pro-forma invoice.
4. How do I return an item?
If you are not satisfied, contact us within 90 days of the invoice being raised. We will work with you to ensure that your needs are met. Our Customer Service Department will give you a return authorisation (RA) number and instructions on how to proceed with the return. Please ensure that the parcel is in the original packaging in an unused condition and is packaged suitable for delivery back to the warehouse. It is the sender’s responsibility to ensure that the delivery is insured. Delivery charges that do not involve delivery errors on the part of Health Edco/WRS Group and/or damaged or defective merchandise will be the customer's responsibility. We reserve the right to deny credit for merchandise if it is returned incomplete, abused, or not in sellable condition. Once the RA is approved and returned back into the warehouse, either a replacement will be sent or a credit memo will be raised. Please indicate which option you would prefer when contacting the office.
5. What is your product warranty?
You deserve to be confident that what you buy has met our superior quality standards—and yours. If your item breaks with normal use, we will accept a warranty return when you contact us within 1 year of invoice. Our Customer Service Department will issue a prepaid, authorisation return service (ARS) label. Your account will be credited or the merchandise will be replaced, and we will pay the shipping cost.
6. What is the payment remittance address?
To help preserve the environment, we encourage paper-free, electronic communications. Please email us at firstname.lastname@example.org.
Post correspondence to Health Edco & Childbirth Graphics, WRS GROUP, Unit One Maritime Street, Fleetwood, Lancashire, FY7 7PB.
7. How are the products created/designed, and where are they produced?
In the main, our products are created by a specialist team of ex-teachers, an NHS public health specialist and our midwifery advisory board. These professionals are located in the UK and US. The vast majority of our products are assembled in Texas, USA. Some production also occurs, albeit in a smaller fashion, in the UK. If you have a particular need for a product or an idea for a new product, please contact us at email@example.com.
8. What if I want a bespoke/custom-made product?
Because we manufacture most of the products we sell, we can create products with your logo/message, or we can create products for a specific purpose. For example, we work with a number of pharmaceutical companies to produce models that their sales representatives can use to demonstrate products such as catheters. Please contact us for any specific health education products you need or would like us to consider creating for you.
9. What is the rate of VAT?
The prices advertised are exclusive of VAT. VAT will be applied at the UK applicable rates at checkout. Certain items are VAT exempt, such as paper leaflets and certain books. Items marked in our catalogues with an E are VAT exempt.
If you have a charitable funds VAT certificate, please ensure that it correctly includes all our company details and email a copy to firstname.lastname@example.org. We will then be able to remove the VAT from the order on production of the certificate.